Job Overview
Supervise second shift fulfillment operations including picking, packing, sortation, and shipping in a high-volume environment.
Responsibilities
- Drive performance against key metrics such as units per hour (UPH), order accuracy, on-time ship rate, and labor utilization.
- Ensure safe operation of powered industrial trucks and other motorized material handling equipment, including high-level order pickers, swing reach trucks, and ride-on pallet jacks.
- Conduct routine safety observations, hazard checks, and coaching to reinforce safe work practices.
- Lead incident reviews, near-miss reporting, and follow-up actions to help prevent recurrence.
- Monitor workflow and staffing to meet shipping deadlines while maintaining safe and efficient work practices.
- Train, coach, and develop associates on safety, standard work, and performance expectations.
- Partner with Safety, HR, and Operations leadership to support compliance, engagement, and continuous improvement initiatives.
- Maintain accurate documentation related to training, inspections, performance, and safety reporting.
- Identify process gaps and support improvements that reduce errors, improve flow, and strengthen team performance.
What We're Looking For
- 1+ year of supervisory or team lead experience in a metric-driven environment.
- Strong leadership, communication, and problem-solving skills.
- Experience with WMS platforms, RF scanning, and motorized material handling equipment preferred.
- Ability to balance productivity demands with a strong commitment to safety.
Physical Requirements
- Ability to stand and move continuously throughout the shift.
- Ability to lift up to 50 lbs. and perform repetitive tasks.
- Comfortable working extended hours during peak periods.